manis88 Privacy Policy

1. Definitions and Scope

This Privacy Policy applies to all personal data collected and processed by manis88 in connection with your use of the manis88 platform accessible at manis88.asia and all associated services. For the purposes of this Policy:

• "Personal Data" means any information that identifies or could reasonably identify you as a natural person, including your name, contact details, financial information, and usage data.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, and deletion.
• "manis88," "we," "us," "our" refers to the operator of the manis88 platform.
• "Player," "you," "your" refers to any individual whose personal data is processed by manis88, including registered account holders and platform visitors.

This Policy should be read alongside the manis88 Terms & Conditions. Where there is any conflict between this Policy and the Terms on data-specific matters, this Policy shall prevail.

2. Data Controller Information

manis88 is the data controller responsible for your personal data processed in connection with the Platform. As data controller, manis88 determines the purposes and means by which your personal data is processed. Our data protection contact is reachable via email at [email protected] (displayed as plain text; this address is not a hyperlink). We endeavour to respond to all data protection enquiries within 5 business days.

3. Personal Data We Collect

manis88 collects the following categories of personal data in connection with your use of the Platform:

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identification documents provided during KYC (Know Your Customer) verification.
• Contact Data: Email address, mobile phone number, and residential address as provided at registration or during subsequent account updates.
• Financial Data: Payment method identifiers (e.g., wallet account references, masked bank account numbers), transaction amounts, deposit and withdrawal history, and wallet balances. Note: manis88 does not store raw payment card numbers; these are handled by PCI-compliant third-party payment processors.
• Account Data: Username, account preferences, communication settings, bonus history, and responsible gaming limit configurations.
• Technical Data: IP address, device identifiers, browser type and version, operating system, session timestamps, login history, and geolocation data derived from IP address.
• Gameplay Data: Game sessions played, bet amounts, game outcomes, and session durations, collected for regulatory compliance, responsible gaming monitoring, and service personalisation.
• Communications Data: Records of your interactions with manis88 support, including live chat transcripts and email correspondence, retained for quality assurance and dispute resolution purposes.

4. How We Collect Your Data

manis88 collects personal data through the following means:

• Direct provision: Information you provide when creating an account, completing KYC verification, making deposits or withdrawals, updating account settings, or contacting support.
• Automated collection: Technical and gameplay data collected automatically when you access the Platform, including through cookies and similar tracking technologies as described in Section 9.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud service providers; payment status information from payment processors.

5. Purposes and Legal Basis for Processing

manis88 processes your personal data for the following purposes and on the following legal grounds:

• Account Management and Service Delivery — Processing is necessary for the performance of the contract between you and manis88 (i.e., the Terms & Conditions).
• Identity Verification and KYC Compliance — Processing is necessary for compliance with legal obligations under our international gaming licence, including anti-money laundering (AML) and counter-terrorist financing (CTF) requirements.
• Payment Processing — Processing is necessary for the performance of the contract and for compliance with financial crime prevention obligations.
• Responsible Gaming Monitoring — Processing is necessary for compliance with our licensing obligations regarding player protection, and is also in our legitimate interest in providing a safe gaming environment.
• Fraud Prevention and Security — Processing is in manis88's legitimate interest in maintaining the security and integrity of the Platform.
• Customer Support — Processing is necessary for the performance of the contract and in our legitimate interest in maintaining service quality.
• Marketing Communications — Where you have provided consent, manis88 may send you promotional communications about relevant offers and platform updates. Consent may be withdrawn at any time via your account settings or by contacting support.
• Legal Compliance and Regulatory Reporting — Processing is necessary to comply with legal obligations applicable to manis88 as a licensed gaming operator.

6. Disclosure of Personal Data to Third Parties

manis88 does not sell your personal data. We may share your personal data with the following categories of third parties where necessary:

• Payment Processors: To facilitate deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, USDT networks, and other accepted methods. Only the minimum data necessary for transaction processing is shared.
• KYC and Identity Verification Providers: To verify your identity and age in compliance with our licensing obligations. These providers are bound by confidentiality obligations.
• Anti-Fraud and Security Providers: To screen accounts and transactions for fraudulent activity. Data shared is limited to identifiers and transaction patterns.
• Game Software Providers: Certain game providers may receive your account identifier and gameplay data to facilitate game delivery. These providers act as data processors under contractual obligations.
• Regulatory Authorities: Where required by law, court order, or the terms of our international gaming licence, manis88 may be required to disclose player data to regulators, law enforcement, or other competent authorities.
• Professional Advisers: Lawyers, accountants, and auditors bound by professional confidentiality obligations, where necessary for manis88's legal and financial compliance.

7. International Data Transfers

Your personal data may be transferred to and processed in jurisdictions outside Malaysia, including the jurisdiction of manis88's licensing authority and the locations of our third-party service providers. Where such transfers occur, manis88 takes steps to ensure that appropriate safeguards are in place to protect your personal data to at least the same standard as required under applicable data protection principles, including through contractual clauses with data recipients.

8. Data Retention

manis88 retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements arising from our regulatory obligations:

• KYC and identity verification records are retained for a minimum of 5 years from the date of account closure, in accordance with AML/CTF regulations applicable to licensed gaming operators.
• Financial transaction records are retained for a minimum of 5 years from the date of each transaction.
• Account records and gameplay data are retained for the duration of the account and for a minimum of 2 years following account closure.
• Marketing consent records are retained for the duration of your account and for a period sufficient to demonstrate the basis of processing in the event of a complaint.

Where retention is no longer required by law or legitimate business purpose, personal data is securely deleted or anonymised.

9. Cookies and Tracking Technologies

The manis88 Platform uses cookies and similar tracking technologies to provide and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function, including session management and authentication. These cannot be disabled without impairing Platform functionality.
• Performance Cookies: Used to collect anonymised data about how visitors use the Platform, enabling manis88 to improve Platform performance and reliability.
• Functional Cookies: Used to remember your preferences and settings (e.g., language, display preferences) to personalise your experience on the manis88 platform.
• Security Cookies: Used to detect and prevent fraudulent account access, including cookies that identify unusual login patterns.

You may configure your browser to refuse non-essential cookies. Note that disabling certain cookies may affect the functionality and security features of the manis88 platform.

10. Security of Your Personal Data

manis88 implements technical and organisational security measures appropriate to the nature of the personal data processed and the risks presented. These measures include 256-bit TLS/SSL encryption for data in transit, access controls and role-based permissions for data at rest, tokenisation of payment instrument data, intrusion detection systems, regular security assessments, and employee training on data protection obligations.

Despite these measures, no system is entirely immune to security threats. In the event of a personal data breach that poses a risk to your rights and freedoms, manis88 will notify affected individuals and relevant authorities in accordance with applicable legal requirements.

11. Your Data Protection Rights

Subject to applicable law and our regulatory obligations, you have the following rights with respect to your personal data held by manis88:

To exercise any of these rights, contact the manis88 support team via live chat or email. Requests will be acknowledged within 5 business days and completed within 30 days in standard cases. Extensions of up to an additional 60 days may apply in complex cases, with notification. Identity verification will be required before processing any rights request.

12. Children's Privacy

The manis88 Platform is strictly for adults aged 21 years and above. manis88 does not knowingly collect personal data from individuals under this age. If you believe a minor has created a manis88 account or provided personal data to us, please contact support immediately so the account can be investigated and closed, and any collected data deleted in accordance with our obligations. manis88 will not retain personal data of minors beyond what is required to process the account closure.

13. Changes to This Privacy Policy

manis88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform functionality. The date of the most recent update is shown at the top of this document. Where changes are material, manis88 will provide notice on the Platform or via email to your registered address. Continued use of the Platform following such notice constitutes acceptance of the updated Policy.

14. Contact and Complaints

For any questions, requests, or concerns relating to this Privacy Policy or manis88's data processing practices, please contact us via live chat (available 24/7 on the Platform) or by email at [email protected] (plain text; not a clickable link).

If you are not satisfied with manis88's response to a data protection concern, you may have the right to lodge a complaint with a competent supervisory authority in your jurisdiction. Malaysian residents may contact the relevant authority under the Personal Data Protection Act 2010 (PDPA) and its successor legislation as applicable.